Returns & Refunds

At Design My Varsity, every jacket we send out is meant to become a piece you reach for again and again — on game day, around campus, or just because it looks good. We know that buying a jacket online means trusting us with fit, colour, and feel before you've had it in your hands, so we've made our return process as straightforward as we can. Please take a minute to read through it before you order, especially the section on custom and personalised jackets.

Our 30-day window

You have 30 days from the day your order is delivered to request a return on eligible items. After 30 days have passed, we're unfortunately unable to offer a refund or exchange, so do get in touch with us as soon as you know something isn't right.

To be accepted, a returned jacket must be:

• Unworn and unwashed, with no signs of wear, smell, or alteration
• In its original condition with all tags still attached
• Returned in its original packaging where possible
• Accompanied by your order number or proof of purchase

Jackets that come back worn, damaged through use, or missing tags may be sent back to you or refunded only in part, at our discretion.

Standard vs. personalised jackets

This is the part that matters most, so we've kept it plain.

Standard jackets — any of our ready-to-ship colorway's that you order without added names, numbers, patches, or custom embroidery — are fully covered by the 30-day return window above.

Personalised and made-to-order jackets — anything customised with a name, initials, number, chenille letter, patch, custom colour combination, or any other bespoke detail are made specifically for you and cannot be resold. For that reason, these pieces are final sale and are not eligible for return or exchange unless they arrive faulty, damaged, or different from what you ordered. We'll always confirm your customisation details before production, so please check your spelling, sizing, and colour choices carefully at checkout.

Faulty, damaged, or incorrect items

If your jacket turns up with a manufacturing fault, damaged in transit, or simply isn't the item you ordered, that's on us and we'll make it right regardless of whether the piece was standard or personalised.

Email us within 7 days of delivery with your order number and a few clear photos showing the issue. Once we've had a look, we'll arrange a free replacement, repair, or full refund, including any shipping you paid. Please don't send a faulty item back before contacting us, as we may need the photos to sort out the fix with our makers.

How to start a return

1. Email returns@designmyvarsity.com with your order number and the reason for your return.
2. We'll reply with confirmation and the return address. Please wait for this before posting anything returns sent without prior approval can't be guaranteed.
3. Pack the jacket securely, ideally in its original packaging, and ship it back using a tracked service.

We strongly recommend a tracked, insured shipping method for your return. Until the jacket reaches us, it's your responsibility, and we can't be held accountable for parcels that are lost or damaged on the way back.

Return shipping costs

Unless your item was faulty, damaged, or incorrect, the cost of return shipping is covered by you, the customer. Original shipping charges from your order are non-refundable. If you're returning a faulty or wrong item, we'll cover the return shipping in full.

Exchanges

Sizing is the most common reason for a swap, and we're happy to help. If you need a different size in the same standard jacket, email us within the 30-day window and we'll guide you through it. Exchanges depend on stock availability — if the size or colour you want is sold out, we'll offer you a refund or a store credit instead. Personalised jackets can only be exchanged if they're faulty or incorrect.

Refunds

Once we receive and inspect your returned jacket, we'll email you to confirm whether your refund has been approved. Approved refunds are processed back to your original payment method within 5 to 10 business days. Please note that the time it takes for the money to appear in your account depends on your bank or card provider and is outside our control.

Refunds cover the price of the returned item only. Original shipping fees and any return postage you paid (on non-faulty returns) are not refunded.

Late or missing refunds

If you haven't received an approved refund after 10 business days, please first check your bank account again, then contact your card company, as processing times can vary. If you've done both and still haven't received it, email us at returns@designmyvarsity.com and we'll chase it down with you.

Items we can't accept

For hygiene and practical reasons, we're unable to accept returns on:

• Personalised or custom-made jackets (unless faulty or incorrect)
• Items returned outside the 30-day window
• Jackets that have been worn, washed, altered, or damaged after delivery
• Items missing tags, packaging, or proof of purchase
• Gift cards

Sale and promotional items

Items bought during a sale or with a discount code are eligible for return under the same 30-day terms, unless the product was clearly marked as final sale at the time of purchase. The refund will reflect the actual amount you paid after any discount.

A note on cancellations

Because personalised jackets go into production quickly, please contact us as soon as possible if you need to cancel or change a custom order. Once production has begun, we may not be able to make changes, and the final-sale terms above will apply.

Get in touch

We'd always rather hear from you than have you sit with a jacket you're not happy with. For any question about a return, refund, exchange, or order, reach us at:

Design My Varsity

Email: returns@designmyvarsity.com

Website: designmyvarsity.com

Phone: +44 7988591234

Address: 4-6 Greatorex Street, London, United Kingdom, E1 5NF

We typically reply within 1 to 2 business days.