Return & Refund Policy
At Design My Varsity, every jacket is made to order for you. This policy explains exactly when we offer refunds and replacements. In short: personalised and custom-made jackets are final sale. Refunds and replacements are available only for jackets that arrive faulty, damaged or incorrect, reported within 30 days of delivery. This policy applies to all orders, including orders shipped to the United States.
Policy summary
- Personalised and custom-made jackets: final sale. Because each jacket is made specifically for you with your chosen colours, materials, names, numbers, patches or artwork, it cannot be resold.
- Returns and refunds: accepted for faulty items only — jackets that arrive with a manufacturing fault, damaged in transit, or different from what you ordered.
- Change-of-mind returns and size exchanges: not accepted for personalised or custom-made jackets. Please check our Size Guide or contact us about fit before ordering.
- Time limit: contact us within 30 days of the delivery date.
Faulty, damaged or incorrect items (refund or replacement)
If your jacket arrives with a manufacturing fault, is damaged in transit, or isn't the item you ordered (for example, wrong colours, wrong size compared to your order, or spelling that doesn't match your approved design), we'll make it right. This applies to standard and personalised jackets alike.
Email returns@designmyvarsity.com within 30 days of delivery with your order number and clear photos of the issue. Once we've reviewed it, you can choose a free replacement or a full refund. We cover all return shipping costs for faulty, damaged or incorrect items. Please don't send the jacket back before contacting us.
Sizing
Because personalised jackets are made to order, we can't exchange them for a different size unless the size we sent differs from the size you ordered — in that case it counts as an incorrect item and is covered above. If you're unsure about fit, check our Size Guide or send us your measurements before ordering and we'll recommend a size.
What we can't accept
- Returns, refunds or exchanges for personalised or custom-made jackets that are not faulty, damaged or incorrect (including change of mind and fit)
- Requests made more than 30 days after delivery
- Jackets that have been worn, washed, altered or damaged after delivery
- Gift cards
How to report a problem
- Email returns@designmyvarsity.com with your order number, a description of the issue and clear photos.
- We'll reply within 1 to 2 business days with next steps and, if needed, the return address. Please wait for this before posting anything.
- If we ask you to return the jacket, pack it securely and ship it using a tracked service. We cover the cost for faulty, damaged or incorrect items.
Refund timing
Approved refunds for faulty, damaged or incorrect items are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show the funds. If you haven't received an approved refund after 10 business days, email returns@designmyvarsity.com and we'll look into it.
Sale and discounted items
Sale and discounted items follow this same policy. Refunds for faulty items reflect the amount you actually paid.
Cancellations and design changes
Because jackets go into production soon after your design is approved, please contact us as soon as possible if you need to cancel or change an order. Once production has begun, we may not be able to cancel or change it, and the final-sale terms above will apply.
Contact us
Design My Varsity
Email: support@designmyvarsity.com (returns: returns@designmyvarsity.com)
Phone: +44 7988591234
Address: 4-6 Greatorex Street, London, United Kingdom, E1 5NF
We typically reply within 1 to 2 business days.